Refund policy
Last updated: 4 September 2026
This Refund and Return Policy explains the practical arrangements for returns and refunds. It forms a practical legal basis but is not a substitute for advice or review by a qualified legal professional. Mandatory consumer rights remain unaffected.
Consumers: 14-day right of withdrawal
If you are a consumer, you generally have 14 days from the day you, or a third party designated by you other than the carrier, receives the product to notify us that you are withdrawing from the purchase without giving a reason.
How to notify us
Email info@teacreator.nl before the 14-day withdrawal period expires. State clearly that you wish to withdraw and include your name, order number, the products concerned, and the date received. You may use the EU model withdrawal form, but this is not required.
Return deadline
After notifying us of withdrawal, return the products without undue delay and no later than 14 days after that notification. Send returns to:
Tea Creator
Te Wyle 11
6983 HX Doesburg
The Netherlands
Keep proof of dispatch until the return has been completed.
Condition of returned products
You may inspect a product only as you would reasonably be permitted to do in a physical shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Tea and sealed food products
For hygiene and food-safety reasons, a statutory exception to the right of withdrawal may apply to sealed tea or other sealed food products that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. We apply this exception only where its legal requirements are met. An opened package is not automatically excluded merely because it has been opened; your mandatory rights remain unaffected, especially where a product is wrong, damaged, defective, unsafe, or otherwise non-conforming.
Other products
Other eligible products may be returned within the periods above. Where reasonably possible, return them complete and with their original packaging and accessories. Missing packaging alone does not automatically remove a statutory right of withdrawal, although you may be responsible for diminished value caused by unnecessary handling.
Return costs
For an ordinary withdrawal, the customer pays the direct return shipping costs. Tea Creator pays reasonable return costs when a product is wrong, damaged, defective, or otherwise non-conforming.
Refunds
We refund eligible payments using the original payment method, unless you expressly agree otherwise and do not incur fees as a result. When the entire order is withdrawn, we also refund the standard outbound delivery cost. Any additional cost resulting from your choice of a more expensive delivery method than our least expensive standard option is not refundable.
We make the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we have received the returned products or you provide evidence that you sent them back, whichever occurs first.
Wrong, damaged, defective, or non-conforming products
Email info@teacreator.nl promptly with your order number, a description of the problem, and clear photographs where useful. Do not return the product before receiving instructions. We will provide an appropriate remedy under applicable law and cover reasonable return costs. The withdrawal rules and exclusions above do not limit your rights regarding non-conforming products.
Business customers
The statutory consumer right of withdrawal does not apply to customers acting in the course of a business or profession. Business returns require prior written agreement, except where mandatory rights or the parties’ agreement provide otherwise. Rights concerning wrong, damaged, defective, or non-conforming products remain applicable according to the agreement and governing law.
Contact
Tea Creator
Te Wyle 11
6983 HX Doesburg
The Netherlands
info@teacreator.nl