Shipping policy

Last updated: 4 September 2026

This Shipping Policy explains the practical shipping arrangements for orders placed with Tea Creator. It forms a practical legal basis but is not a substitute for advice or review by a qualified legal professional.

Sales and delivery area

Tea Creator sells and delivers to all EU countries. An order can only be completed for a destination when a valid shipping option is available at checkout.

Minimum tea order

The minimum purchase quantity for tea is 250 grams, including for private customers. Any genuine exception, such as a sample set or individually packaged tea, will be stated clearly on the relevant product page.

Processing time

Products in stock are normally dispatched within 48 hours after payment is received. Weekends and public holidays may affect processing time.

Insufficient stock

If an ordered item is unexpectedly unavailable, we will contact you without undue delay and communicate a new expected dispatch or delivery date. If the revised timing is unsuitable, contact us so we can discuss an appropriate solution, including cancellation and reimbursement where applicable.

Shipping costs

Shipping costs depend on the destination country and shipment weight and are based on the applicable PostNL rates. The available shipping charge is displayed at checkout before payment. Tea Creator does not add unannounced shipping charges after checkout.

Indicative delivery times

After dispatch, delivery within the Netherlands is commonly expected in approximately 1–2 working days. Delivery to other EU countries commonly takes approximately 2–8 working days, depending on the destination and the international delivery partner. These periods are estimates, not guaranteed delivery dates. Statutory consumer rights regarding late or failed delivery remain unaffected.

Carrier and tracking

Orders are shipped with PostNL and, for international delivery, its delivery partners. Tracking information is provided by email when it is available for the selected service.

Delivery address

You are responsible for entering a complete and correct delivery address. Check the address carefully before placing the order and contact us immediately if you notice an error. We cannot guarantee that an address can still be changed after processing has begun. This does not limit Tea Creator’s responsibility where a delivery problem is caused by us or by the carrier acting on our behalf.

Wrong, damaged, defective, or non-conforming delivery

Inspect the order after receipt. If a product is wrong, damaged, defective, or otherwise does not conform to the agreement, email us promptly at info@teacreator.nl. Include the order number, a description of the issue, and clear photographs where useful. Do not return the item before receiving instructions. Tea Creator covers reasonable return costs in these situations and will provide an appropriate remedy in accordance with applicable law.

Contact

Tea Creator
Te Wyle 11
6983 HX Doesburg
The Netherlands
info@teacreator.nl